Sanpa Tourist Transport 1. Introduction Welcome to Sanpa Tourist Transport. These terms and conditions govern the use of our tourist transportation services. By contracting our services, the client agrees to comply with the following terms. 2. Description of Services Sanpa Tourist Transport offers tourist transportation services in the Dominican Republic. Our services include: - Transfers to and from airports. - Private or group tourist tours. - Customized transportation according to client needs. 3. Reservations and Payments - Reservations: Reservations must be made at least (48 hours) in advance. Reservations are subject to availability. - Payments: The client must make full payment before the service begins. Accepted payment methods include (credit card or cash). - Cancellation Policy: Cancellations made with at least (48 hours) notice will receive a full refund. Cancellations made with less than (24 hours) notice will not be refunded. 4. Customer Responsibilities - The client is responsible for providing accurate and complete information for booking the service. - Sanpa Tourist Transport will not be responsible for delays caused by incorrect information provided by the client. - The client must ensure being present at the agreed place and time for the service to begin. 5. Obligations of Sanpa Tourist Transport - Provide vehicles in good condition and qualified drivers. - Ensure compliance with established routes and schedules, except in cases of force majeure (weather, traffic, emergencies, among others). - Comply with road safety standards and local regulations. 6. Safety and Behavior Policies - All passengers must wear seat belts during the journey. - Sanpa Tourist Transport reserves the right to refuse service to any passenger who jeopardizes the safety of the vehicle, driver, or other passengers. - Smoking, consuming alcohol, or illicit substances inside the vehicles is not allowed. 7. Limitation of Liability Sanpa Tourist Transport is not liable for: - Loss of personal belongings during the service. - Delays caused by weather conditions, traffic, or circumstances beyond our control. - Any damage or accident that occurs outside the scope of our services. 8. Modifications to Terms and Conditions Sanpa Tourist Transport reserves the right to modify these terms and conditions at any time. Changes will be posted on our website and will take effect immediately. Last updated: September 24, 2024